Terms and Conditions:


All products and services offered by OC Open Connection Ltd. are subject to the terms and conditions of the applicable product manufacturer or service provider terms and conditions governing their use.


Prices shown on the OC Open Connection Ltd. website do not include shipping and handling. Neither do not the prices include taxes unless otherwise noted. All prices are in Canadian dollars. The price charged for an order will be the price in effect at the time the order is made. Nonetheless, if the price drops before shipment and you notify OC Open Connection Ltd. of the lower price before the product is shipped, in which case (and in that case only) the price charged will be the lower price.

OC Open Connection, Ltd  tries to ensure current and accurate information on our Website. However, due to volatility in market pricing misprints, errors, inaccuracies, and omissions may sometimes occur, including but not limited to incorrect prices and/or specifications for products. OC Open Connection, Ltd. cannot guarantee that products and services advertised on the Website will be available when viewed or upon subsequent visit to a retail location or thereafter; however, our policy is to provide our customers with the most agreeable solution shopping needs. OC Open Connection, Ltd. does not warrant that the content of the Website including, without limitation, product descriptions or photographs, is accurate or complete.

OC Open Connection, Ltd. reserves the right to: (a) correct any error, inaccuracy or omission at any time without prior notice or liability to you or any other person; (b) change at any time the products and services advertised or made available for sale on the Website, the prices, fees, charges and specifications of such products and services, any promotional offers and any other Website content without any notice or liability to you or any other person; (c) reject, correct, cancel or terminate any order, including accepted orders for any reason and (d) limit quantities available for sale or sold.

Payment Terms

Online payment is due by Canadian Credit Card only.  We reserve the right to cancel orders made by an International Credit Card, Certified Cheque, Money Order or Bank Draft. Once an order is placed by credit card, the credit card account will be verified at the time the order is placed. Should a credit card is declined, so will be the order. No C.O.D. orders are accepted.

Orders are processed ONLY upon receipt of payment.

Order Cancellations & Changes

For the benefit of our customers, we attempt to process orders as rapidly as possible.  Orders may be sent to our warehouse for fulfillment very soon after they are placed.  Due to difficulty of locating orders once they have begun the fulfillment process, we will not be able to make any order changes or cancellations once they have reached this stage of processing.
Please review orders very carefully prior to submitting them and in the case a cancellation is necessary; please contact us as soon as possible to increase the likelihood that we are able to stop your order before it goes to the warehouse for fulfillment.  Although we will make a best effort, we can make no guarantee that we will be able to change your order once it is placed.

Disclaimer of Warranty

When products are shipped to you, their limited warranties applicable to products are in effect and are included with the shipment. Certain products may have additional warranties provided by the original manufacturer but not by OC Open Connection, Ltd. On our web site, "as is" products may not have warranties from OC Open Connection, Ltd. (other than those warranties implied by and incapable of exclusion, restriction or modification under applicable law), but may still hold warranties from the manufacturer.

Payment Shipping and Handling Charges and Taxes

The buyer is responsible for any taxes or tariffs associated with your purchase.

Shipping & Risks during Shipping

When products are shipped to you by common carrier, OC Open Connection, Ltd. liability to you for breakage and/or non-delivery of the products by the common carrier to you will be limited by the limits of liability provided by the common carrier's terms and conditions of carriage. You may wish to purchase insurance from loss or breakage during carriage for full insurable value of the products you have ordered by making the appropriate requests when placing your order with OC Open Connection Ltd.

Returns and Refunds

We want you to be as happy with your purchase as possible.  We offer a 10-day satisfaction guarantee on many of our items.  Due to price volatility and carrier subsidies in consideration for airtime contracts some items may be non-refundable.

Any device that can be activated on the Telus Mobility network or any other network is considered non-refundable once programmed, activated, upon shipping, or leaving the store.  If within 10-days of purchase you wish to return the device you may do so with a 20% restocking fee provided that the phone is free from any damage and still in the original packaging.

If your device is shipped to you with a manufacturer defect (DOA) it is exchangeable for the same model only.  DOA products must be free from physical damage, defect must be demonstrable, defect must be recognized by manufacturer, and product must have original packaging.

Personal devices such as bluetooth headsets are non-refundable.

Accessories that do not have a carrier contract and not activated Telus Mobility or any other cellular network are fully refundable if in original package and within 30 days of purchase.

Limited Warranty

OC Open Connection Ltd. warrants product(s) to be in good working condition and free from defects in material and workmanship for a period of one (1) year for OEM products, or thirty (30) days for RETAIL packaged products from the original Invoice date unless otherwise restricted below or by the manufacturer's own warranty policy. All DOA (sold with manufacturers defect) are exchangeable for the same model only.  DOA products must be free from physical damage, defect must be demonstrable, defect must be recognized by manufacturer, and product must have original packaging.  DOA equipment must be returned within 10-days or it is ineligable for replacement

Buyer shall bear all responsibility for shipping charges and risk of loss or damage during transit to OC Open Connection Ltd.  Products which have been subjected to abuse, misuse, alteration, neglect or unauthorized repair or installation, as determined solely by OC Open Connection Ltd., are not covered by this warranty.

Any alterations, addition, improvements or attachments to the product(s) not authorized in writing by the OC Open Connection Ltd. shall be deemed to be a waiver of this warranty by Buyer and shall render this warranty null and void. OC Open Connection Ltd. shall return repaired or replaced product(s) to Buyer, at its expense via regular ground service within Canada. Shipping charges by all other methods and to all other destinations shall be borne by Buyer.


Limitation of Liability

The maximum liability to you for products purchased from OC Open Connection Ltd. shall be limited to the purchase price you have paid for the products. Also, OC Open Connection Ltd. will not be liable for any property damage, personal injury, loss of use, interruption of business, loss of profits, or other consequential, indirect, incidental, punitive or special damages. This applies to all situations however caused, whether for breach of warranty, contract, tort (including negligence), strict liability or otherwise, other than those damages that are incapable of limitation, exclusion or restriction under applicable law.
THIS RETURN POLICY IS NOT A WARRANTY. OC Open Connection Ltd. reserves the right to change or to cancel it at any time before accepting your order. For all refunds, you need to precisely follow the return procedures to ensure the return of your refund. You need to also allow a reasonable period of time for the product to arrive at our warehouse and pass an inspection process. When your return is accepted, we will process your credit as soon as possible.


These terms and conditions shall be interpreted under and governed by the federal laws of Canada, without giving effect to conflicts of law rules. Headings used in these Terms and Conditions are for convenience of reference only and are not intended to be part of, or to affect the meaning or interpretation of, these Terms and Conditions.


No Modification

Any additional or altered terms attached or adhering to an order shall be null and void and without effect, unless agreed to in writing by OC Open Connection Ltd. These terms and conditions may not be modified, altered or amended without the written agreement of OC Open Connection Ltd.


If any provision of these terms and conditions is held to be illegal, invalid or un-enforceable, in whole or in part, the legality, validity and enforceability of the remaining provisions shall not be affected or impaired. The terms and conditions stated herein are declared to be Severable.


You may not assign this agreement without OC Open Connection Ltd. prior written consent. OC Open Connection Ltd. is the intended beneficiaries of this agreement. If there is any inconsistency between this agreement and other agreement included with or relating to products purchased from OC Open Connection Ltd., this agreement shall take precedence.

Linking and Framing the Web Site

The framing of the Web Site or any of its content in any form and by any method is strictly prohibited.  Most of the time we love links but we would like to know who is linking to us, so please drop us a line at webmaster@openconnection.com if you want to link to any of our content.