Today, I came in and was highly stressed about upgrading phones for our business and getting new phones for our kids (both of whom had old phones die within days of each other). Our work days are VERY full just with regular business activities so any extra stress and aggravation (caused by tech issues) makes for a really stressful day…. Justine took every question I had with grace and professionalism and knew exactly how to address each issue in a very calm, relaxed, reassuring manner. She went WELL above the expected call of duty to help me and support the transition for all of us (which was/is quite complex!). Justine is very knowledgeable about your product line and about Telus plans as well as logistics regarding a complex upgrade. I can’t underestimate the value of this!!!! Justine also knew how to get answers quickly to any question she didn’t know the answer to. Leaving Open Connection today, I felt like I had just visited an Apple Genius Bar in terms of the level of professional, attentive service experienced in your store.