Customer Reviews

We are very proud of the customer relationships that we have built and would like to share some with you:


Highly recommend this Telus store for service. Garry was incredibly patient, knowledgeable and helpful. I truly appreciate his understanding of how stressful technology can be for tech challenged customers like myself.

As a person who has dealt with B.C. tel, and then moved onto Telus when it changed over, I have to say that I loved the Telus employees on the whole. I had a gal go our of her way (stay on the phone long distance) to help resolve the matter at hand. Very impressed.

Today, I came in and was highly stressed about upgrading phones for our business and getting new phones for our kids (both of whom had old phones die within days of each other). Our work days are VERY full just with regular business activities so any extra stress and aggravation (caused by tech issues) makes for a really stressful day…. Justine took every question I had with grace and professionalism and knew exactly how to address each issue in a very calm, relaxed, reassuring manner. She went WELL above the expected call of duty to help me and support the transition for all of us (which was/is quite complex!). Justine is very knowledgeable about your product line and about Telus plans as well as logistics regarding a complex upgrade. I can’t underestimate the value of this!!!! Justine also knew how to get answers quickly to any question she didn’t know the answer to. Leaving Open Connection today, I felt like I had just visited an Apple Genius Bar in terms of the level of professional, attentive service experienced in your store.

Overall, I could not have asked for a better experience at Open Connection on both visits. As local business owners, my husband and I live and breathe customer service EVERY DAY and we care deeply about making sure OUR customers feel like they have received the best service possible. It is so refreshing to experience the same level of service at another establishment! THANK YOU very much from our whole family - we are officially dedicated, loyal supporters of Open Connection! We wouldn’t dream of going anywhere else to meet our communication needs…

I stopped by Saturday to upgrade my phone. Yazan took the time to explain the differences, then to help me find the best plan for my usage. He also helped me choose the cover & chargers. Yazan made the experience seem like I was shopping with a knowledgeable friend, not a store employee just doing their job. I recommend this store whole heartedly, I've always gone to this store for my mobility needs, and have always left happy.

Amritpal Singh was very helpful in setting up my new phone. He was pleasant to deal with.

We went into the store today to make a lot of changes to our accounts. We worked with James, he was super helpful and answered all of our questions. He provided us with additional contacts to reach out for the remainder of issues we had that were out of his control. I would definitely recommend going in to see James in the future. Thanks so much James!